Frequently Asked Questions
Answers on the Pet Blends®, Bach Flower Essences, Returns, How to Order, Delivery times and more.
Pet Blends® questions & answers
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How long does a bottle last?
Answer: It usually takes between 3-6 weeks to finish the bottle.
Five of our Pet Blends® (Comfort, Courage, Vigour, Mellow and Balance) should be given 3 times daily, continually - until the bottle is finished - like a course of treatment. See instructions on label.
Large animals, such as horses, will finish their bottle sooner than 3 weeks (around 2.5 weeks) because they are given more drops in each dosage.
The 6th Pet Blend - 'Relax' does not have to be given every day. Usually only when needed.
The Pet Blends® have a shelf-life of 2 years from when freshly bottled. Store in a cool, dry place.
My ANIMAL seems to need 2 of the Pet Blends®, which one should I use?
A: If your animal needs aspects of more than one of our Pet Blends® we would recommend a Personalised Blend for him/her, from our qualified Advanced Practitioner.
Using a sample of your pet's fur, mane or feathers our Flower Essence Practitioner will make a special Blend with ingredients specially chosen to help address your pet's specific and individual emotional or behavioural needs.
Consultations can be provided postally.
> Please visit our Consultations page for more details.
If you need help choosing the correct Pet Blend you can try our Pet Blend Finder.
Do I have to give my ANIMAL their Pet Blend forever?
A: No. Usually one or two bottles, given in succession, is enough to improve their behaviour sufficiently.
Some animals may need to have a few more bottles, in succession, this depends on the depth or complexity of their problem and, of course, if the correct Pet Blend has been chosen for them.
Occasionally some animals may return to their old ways (their unwanted behaviours) over their lifetime. If so another course of Pet Blends® can be given. Some animals may benefit from a Personalised Blend - especially if they have complex problems. For more details please visit our Consultations page.
The Pet Blends® can be given indefinitely (permanently) if you wish. They are gentle products.
If you have given your animal a few bottles of the Blend, try easing off the drops (when the bottle is finished) to see if their behaviour is permanently improved. This will mean that they would no longer need to take the Pet Blend. If ever the behaviours return then you can start another course of Pet Blends®, or try a bespoke Personalised Blend.
Many animals, particularly dogs, will also benefit from using the Pet Blends® alongside professional training techniques plus a good healthy diet, rewards for good behaviour and plenty of exercise.
What are the Pet Blends® ingredients?
A: They contain Flower Essences (MET of CCFE and Bach Remedies 0.2% ABV), spring water, food-grade vegetable glycerine (used as the natural preservative) - Kosher certified, Free from GMO. The Pet Blends® contain no artificial colours, flavours or preservatives. We use 100% chemical-FREE ingredients.
Glycerine is a natural additive commonly given to dogs, cats, horses and cattle in their food, to help with their general health.
To learn more about Glycerine please read this article by the 'Global Healing Center' > What is Vegetable Glycerine?
On Wikipedia there is a page with general information on all forms of Glycerine, also known as > Glycerol
Glycerine is heavier in weight than water and therefore the Pet Blends® (that contain glycerine) are sold by litres (50ml) not by weight.
It is clear, odourless liquid with the consistency of thick syrup. Extracted from vegetable oils through hydrolysis. Pure grade made to food standard, kosher grade, super high quality.
ABV means 'Alcohol by Volume'. 0.2% ABV in the MET is a minuscule amount and is perfectly safe for animals of all types, breeds, sizes and ages. The Pet Blends® and Flower Essences have been safely used by hundreds of thousands of animals for many decades. Flower Essence MET is preserved in alcohol and 50% spring water, before being added as a few drops to the Pet Blends® bottle.
For nearly 80 years people have given neat Flower Essences to animals which can be up to 36% ABV, therefore just 0.2% ABV in the Pet Blends® is an extremely insignificant amount.
For example and as a comparison: significantly greater amounts than 0.2% ABV of alcohol can naturally occur in a human’s or an animal’s bloodstream through the process of digestion and fermentation of food . And fruit juices typically contain a naturally occurring ABV of 0.1% . There is little or no actual fibre of the Flower Essence plant in our Blends, it is the 'energy signature' of the plant - the pure 'Mother Essence Tincture' used as the active ingredient. To learn more about this, and how it works, please go to our Flower Essences Explained webpage.
Ingredients includes lists for each of the Pet Blends® can be found on the following webpages:
As with all remedies and medicines, keep out of reach of children. If symptoms persist please consult a veterinarian. Please store bottle in a cool, dry place below 77F, away from direct sunlight See full ingredients list and instructions on product label.
Please note: the PDF file above does not open in a new window.
Therefore to return to this page please use your browser < 'Back' button
Do professionals use the Pet Blends®?
A: Yes. They are used by vets and veterinary nurses, animal trainers, rescue homes including the RSPCA, animal behaviourists, groomers and animal competition competitors.
The Pet Blends® are used to help aid performance in disciplines and competitions such as: gymkhana, agility, horse shows, cat shows, dressage, racing, dog shows
Will the Pet Blends® make my dog/cat/horse/etc. Drowsy?
A: The Pet Blends® don't work like conventional sedatives, instead they are designed to naturally address the root of the problem rather than temporarily masking unwanted behaviours with sedation.
For example, if your dog is showing aggression then this may be through deep-seated fear (nervous aggression). The Mellow Pet Blend is designed to address those underlying feelings of fear and thus the unwanted behaviours can reduce or, for some animals, disappear. In this gentle and timely way their aggressive or dominant behaviour is improved.
Can I give my pet 2 different Pet Blends® at the same time?
A: If you think your pet needs 2 different Pet Blends® it is better for them to have a Personalised Blend - please go to our Consultations webpage for more details.
It is OK for them to have 2 different Pet Blends® at the same time. However, neither of the Blends may work as well as they should because they may counteract each other.
However, if they are on a course of one of the Pet Blends® they can also have the Relax Blend at the same time - as-and-when needed, for example in emergencies, for shocks and sudden traumas etc.
Does it matter if another of my pets has some of a Pet Blend not intended for them?
A: No it wont matter. It is okay if another pet unintentionally has some of a Pet Blend not meant for them, e.g. from a shared water bowl
Flower Essence questions & answers
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Is it OK to combine the Bach Flower Remedies?
Note: if not preserved in alcohol it will have a much shorter shelf life of around 2-3 weeks, depending on the quantity of preservative used.
It is recommended that you store the dosage bottle in the fridge and avoid touching the glass part of the dropper, to keep it clean.
Are your Bach Flower Remedies genuine?
A: Yes. They are made by us to the traditional and trusted 1930s methods of Dr Edward Bach - the man who discovered the Bach Flower Remedies. Our Bach Flower Remedies are also potentised direct from the Mother Essence Tincture. In every sense they are 100% genuine.
Our home is in the English seaside town of Cromer - the town where Dr Bach resided in the 1930s when he discovered and developed many of the Bach Flower Remedies. Our Remedies come from the birthplace of Bach's Remedies. Read articles here.
Furthermore, our Bach Flower Remedies and Flower Essences are not homeopathic. The methods and manufacture of Homeopathic medicine and Flower Essences are entirely different to each other. Dr Bach (the man who discovered Bach Flower Remedies) did not make his traditional Flower Essences homoeopathically. We make, bottle and preserve our Flower Essences in the same way that Dr Bach made his Flower Essences as described in numerous articles throughout our website, including on the following 3 webpages: Flower Essences Explained, About Us, and Articles.
Are your Bach Remedies stock strength?
Are your Bach Flower Remedies the original?
A: Our Bach Flower Remedies are made by us - Creature Comforters® - to the traditional 1930s methods of Dr Bach. We have been making them in this way for over 35 years. We do not own the brand name 'Original Bach Flower Remedies', but our Remedies are still made the way Dr Bach intended and are therefore completely authentic.
Do you sell Rescue Remedy™?
A: Our Comforter Essence contains the same 5 Remedies that Dr Bach used to make his Rescue Remedy™. The Comforter Essence is the traditional 5 flower formula which is also - importantly - made in the same way that Dr Bach originally made his Rescue Remedy™. We do not own the trade name Rescue Remedy™.
Why do your Bach Flower Remedies contain alcohol?
A: This is used as a natural and traditional preservative. The Bach Flower Remedies have traditionally been preserved in brandy since the 1930's when they were discovered and developed by Dr Edward Bach.
The brandy is diluted in spring water making the content 23% ABV in the Bach Flower Remedies. When given or taken as instructed, it is suitable for people and animals young or old, and has been used in this way by hundreds of thousands of people and animals for over 75 years.
Preservation in this traditional, natural and safe way means that the Bach Flower Remedies have a 7 Year Shelf-life from when bottled.
Flower essences are usually sold at the stock level. The stock contains brandy as a preservative, but this stock is typically diluted into a dosage bottle before being taken orally. Dilution methods insure that any alcohol ingested is chemically and physiologically insignificant, approximately one part in 600 when diluted in a one-ounce (30 ml) dosage bottle, or one part in 4,800 in a eight-ounce glass of water. This is less than one hundredth of one percent. Greater amounts of alcohol naturally occur in the human bloodstream through the process of digestion and fermentation of food. 
WE ALSO MAKE BACH FLOWER ESSENCES PRESERVED ALCOHOL FREE
We do provide our Bach Flower Remedies preserved in no alcohol and instead we use vegetable food grade glycerine. This is provided as a Special Order, and is made-to-order. These can be purchased by following the instructions on the item's shop page, as follows:
Please note that the shelf life will be reduced to 2 years in glycerine (brandy, the traditional preservative, is +7 years) and you will need to keep the bottles in a cool, dark place below 77F throughout.
We also provide Personalised Blends preserved alcohol-free by our qualified Flower Essence Practitioner. Please visit our Consultations page to see how to order.
To learn more about Glycerine please read the information on our Glycerine page here...
The Pet Blends® and Solar Blends are not preserved in alcohol. They are preserved in vegetable food-grade glycerine. This is a common alternative used to preserve Flower Essence products. The Pet Blends® are formulated especially for use with animals.
ARE FLOWER ESSENCES AFFECTED BY XRAYS?
Flower Essences are very robust as they are a living vibration sourced from nature. Flower Essence literature states that they are not affected by Xray machines (unlike homeopathy) particularly if only for a short period of time. Other devices that emit electromagnetic fields may potentially adversely affect the efficacy of Flower Essences if they are exposed to this over a long period of time. Therefore it is best to store your Essences away from magnets, the TV, mobile phones and any other devices that emit an electromagnetic field. And always store in a cool, dry place away from direct sunlight.
We send our Bach Flower Sets to customers around the world and they have reported that the Essences are very strong and pure with good results in use. Therefore, our anecdotal evidence is sufficient to assume that the airport xray machines have no adverse affects whatsoever.
How to use Flower Essences
Our Bach Flower Essences can be used in the following 3 ways:
Follow instructions on product label.
Each 10ml bottle holds approximately 220 drops. Therefore each 10ml bottle could make between 55 x 50ml dosage bottles and 110 x 30ml dosage bottles.
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I don't have a PayPal account and want to pay by card, how do I pay for orders?
A: You don't need a PayPal account to place an order with us. You can pay with your credit/debit card securely and seamlessly via Stripe or via PayPal.
1. Add your items (using the Add to cart button with each product)
2. Click ‘checkout’ (you can find the checkout usually top-right of your screen)
3. On the secure checkout page add your delivery details, shipping etc.
4. Then you will see where you can choose how to pay. Choose either by PayPal or by Credit Card.
... Then continue with checkout, as normal.
Click on PayPal's logo below to find out more about PayPal (opens in PayPal's own pop-up window)
I have not received a reply to my email, where is it?
Please check your email inbox. If you cannot find our reply please check your email 'Spam' folder. If you find our email there, please ensure your email software knows it is not a 'spam' email. Move the email to your normal inbox, then all our replies will reach you.
We frequently receive emails from customers about not having received any replies to their emails.
We answer EVERY genuine email, so if you don’t get a reply from us it means that the email has been swallowed up somewhere along the line - in your email software!
Therefore, please check all your mailboxes (spam, junk, trash etc.), thank you.
Also it is surprisingly common for people to write their own email address incorrectly - then we reply to you... but it doesn't reach you. Therefore please contact us again and please write your email address very very VERY carefully, thank you.
What is the shelf life of your PRODUCTS?
A: The Pet Blends have a shelf life of +2 years from when bottled.
The Bach Flower Remedies have a shelf life of +7 years from when bottled.
Our products that you buy directly from us will have been freshly bottled usually within a week or two prior to purchase. Some items are freshly made-to-order. All items should be stored in a cool, dry place below 77 degrees F, away from direct sunlight.
What are the estimated delivery times?
A: We dispatch orders usually within 2 working days, but more often on the same day that you purchase. We do everything we can to get your item to you as quickly as possible.
LARGE POSTERS DELIVERY TIMES
Our large posters are specially printed to order, by a 3rd party printer, therefore please allow an extra 4-6 working days before dispatch.
The Large Posters have an extra delivery charge if sent outside the UK.
The extra delivery charges are to contribute towards the extra cost of delivery. The poster tubes are very long therefore couriers charge us a premium. However, we still charge you less for shipping than the courier charges us. Hope that helps.
Please note: If you have accidentally chosen the incorrect Delivery Region for your large poster, and have therefore paid an insufficient delivery charge, we will contact you and will send you an invoice by email to be paid via PayPal/Visa etc. If this invoice hasn't been paid within 3 days we will assume that you do not want to pay the extra delivery charge and we will therefore cancel your order and refund you.
What is your returns policy?
A: If you are not 100% satisfied with your purchase, you can return the item and get a full refund on the cost of the product.
Return item in undamaged, unopened and unused condition with purchase information and/or receipt.
Do you ship to PO boxes?
A: Yes. We send items to PO Boxes in Europe, USA, Australia, on a regular basis. Typically sent by tracked mail.
However, we prefer to send to home or work addresses, rather than a PO box, to ensure that the parcel is signed-for upon delivery. Some couriers do not like to deliver to PO boxes for that reason (there is no one to 'sign' for a delivered parcel at a PO Box), and thus the parcel can be delayed or, very occasionally, returned.
We send to almost every country in the world, that is: every country where the courier is able to deliver. If you are unsure if we will be able to deliver to your country please contact us prior to purchase, we'll be happy to help.
We use major domestic and international couriers, including Royal Mail, P4D worldwide delivery, FedEx, DHL, UPS, TNT, Parcelforce.
Do you sell wholesale?
A: Yes. If you go here: Creature Comforters Trade Page you can find the details.
You can complete our Trade Account on-line form to set up a wholesale/trade account with us. This is open to retailers, dropshippers and distributors. There are no membership fees.
Are parcels securely packaged and the contents protected?
A: Yes. We package all our parcels with care and consideration.
We take special care with our packaging to ensure the items are protected whilst - importantly:
I LIVE OUTSIDE THE UK. WHAT HAPPENS NOW THAT I HAVE BOUGHT A PRODUCT?
Your order will be dispatched to you within 2 working days. You will be automatically informed of this (by email).
Large, valuable items such as Sets of Bach Flower Remedies, will always be sent by a trackable method. Therefore, after dispatch we will supply you with a tracking number.
Here is some important information to help enable a smoother, faster delivery:
1. Parcels from here in England to your country can arrive fairly quickly, often within approximately 10 working days (or within approximately 2-4 working days if you paid extra for expedited).
Once it has arrived there may be a slight delay at your country's customs, this is perfectly normal.
Different countries vary in how long this period lasts.
In our experience countries like the USA, Canada, Japan and many European countries customs are fairly speedy. Whereas countries in South America and Australia can take longer.
2. In some instances the customs may contact you regarding your parcel, again this is perfectly normal. They may contact you on the phone number you supplied when placing this order - therefore please ensure that you gave us the correct phone number when placing this order.
It is vital that you communicate fully with your country's customs, if they contact you. This will help to enable a quicker delivery without any undue delay.
If there is a delay or 'clearance event' at customs then ideally this process can take just a few working days, with your cooperation.
3. Please follow the progress of your parcel using the tracking number supplied. From tomorrow (or the working day after you have been supplied with your tracking number) please visit the courier's website for regular updates on your parcel (this will give time for the courier to propagate the parcel delivery data across their network).
It is also quite common for the courier to telephone you (on the number you supplied) to arrange the best time for delivery.
4. Very important: please ensure that there is someone at your address to sign for the parcel when it arrives, otherwise the courier may eventually return the parcel to us in England.
We want to thank you for your cooperation and understanding which will help us to continue to offer these products and this service.
Once your item has been dispatched you will be sent an email confirming this. Usually this email will say which courier we used (e.g. DHL, Royal Mail, Parcelforce, FedEx, TNT, UPS, P4D Worldwide Delivey etc). If you have a tracking number then you can also track your parcel via the Royal Mail Country Guides website (http://www.royalmail.com/personal/international-delivery/country-guides). See HOW below...
This is a useful resource for finding the website of your country's National Postal Service. Use the drop menu on that page to select your country, then follow the links. The website of your country's National Postal Service may be written in your language which will mean that it is easier for you, than for us, to follow their advice or track your parcel. Once your parcel has been delivered to your country you can often track your parcel (if you have a tracking number) on their page and contact them directly if you have any questions about delivery.
DO I HAVE TO CONVERT CURRENCY?
No, the system will automatically do that for you. It's simple.
When you pay for your items the system (e.g. PayPal) will automatically convert to your currency, after payment. You don’t need to do anything yourself, or convert anything. Just checkout and pay as normal.
Customers from all over the world are able to buy products from our website.
If you want to know how much the items cost then you can use the ‘Currency Converter' tool below.
The prices of our products are shown in GBP (Great British Pounds) on our website.
The currency converter tool will give you a guide to how much things cost in your currency.
For example, on average, £1.00 GBP converts to approximately $1.50 USD.
Are youR products Gluten Free?
No. The Bach Flower Essences are not gluten free as they are preserved traditionally in brandy (grain).
For Essences that are in the region of 99% Gluten Free choose Glycerine Preserved Essences HERE. Also, when using the product use the dilution method, see label, to further significantly reduce any trace of gluten.
The Pet Blends® are almost entirely gluten free. That is to say that 0.2% of the content contains traces of gluten (in the MET used in the product that is its self preserved using grain). Therefore, they cannot be called 100% gluten free.
What about Tax?
We're pleased to say that...
Since we made our product prices 'Vat inclusive' on our website the price with shipping is lower than previously on virtually all our products. Therefore, wherever you're buying from - either from within the UK or from anywhere in the world - most of our products are now cheaper with delivery than before Feb 2017.
VAT (Value Added Tax)
As with most companies, that aren't very, very small, we are required by law to charge VAT on our products to buyers within the UK and the EU (European Union). We have included this in the price of the product (VAT inclusive) therefore, when you checkout and pay for the item you won't have VAT added. The only extra cost will be to cover postage and packaging.
Buying from outside the European Union
If you are a buyer from outside EU you will be paying the price with VAT. However, we have put our shipping prices very low, well below the actual cost to us, to off-set the price of the product. Therefore, in many cases, you will pay less for the product with delivery than you did before Feb 2017.
Import Duty (taxes)
Many countries, such as the USA, don't charge import duty for items from the UK unless it is worth over a certain amount. Currently, as of Feb 2017, the upper limit is $800 USD (currently our most expensive product on our website costs no more than around $250 USD and is well within your limit so you won't have to pay any extra duty). The limit set by countries fluctuates; sometimes it's higher, sometimes it's lower.
Other countries vary in their policy. See more about this above, under the question 'I Live Outside the UK...' where it explains what happens with customs.
You can use this Duty Calculator to see if you will have to pay Import Duty or not: www.dutycalculator.com That website allows you to use their calculator just once, for free.
Are you VAT registered?
If you own a VAT registered company in the UK or the EU and you want to buy our products through your company you would be better to buy via Invoice and not direct from our website. If this is applicable to you you can place your order by email - contact us - and we will send you a fully formatted VAT invoice by email, that you can pay by Bank Transfer or PayPal. This will help you with your paperwork if you choose to re-claim the VAT.
This question was answered: 8th Feb 2017
Information from dutycalculator.com (Feb 2017)
DUTY CALCULATOR COUNTRY GUIDES
Import duty and taxes are due when importing goods into the United States whether by a private individual or a commercial entity. The valuation method is FOB (Free on Board), which means that the import duty and taxes payable are calculated exclusively on the value of the imported goods. However, some duties are based part in value and part in quantity. In addition to duty, imports may be subject to a Merchandise Processing Fee, and in some cases to sales tax, and Federal Excise Tax.
NB: The Customs Territory of the U.S. includes the 50 U.S. states, the District of Columbia, and Puerto Rico. Therefore, Puerto Rico applies the same tariff codes and rates as the U.S., but it has its own fiscal jurisdiction.
Duty rates in the U.S. can be ad valorem (as a percentage of value) or specific (dollars/cents per unit). Duty rates vary from 0% to 37.5%, with the average duty rate being 5.63%. Some goods are not subject to duty (e.g. some electronic products, or original paintings and antiques over 100 years old).
Preferential duty rates
USA has signed Free Trade Agreements with a number of countries. To be entitled to preferential tariff treatment, a good must meet the "originating" criteria as set out on the Rules of Origin of individual FTAs. A Certificate of Origin (COO) is required upon importation for preferential duty rates to apply. See a sample COO for NAFTA here.
NB: FTAs signed by the U.S. apply in the Customs Territory of the U.S., therefore include Puerto Rico.
Sales tax is not automatically charged on imported goods. However, Customs and Border Protection (CBP) declarations are made available to state tax representatives that may occasionally claim state taxes from the importer.
Duty and taxes are not charged if the FOB is up to USD 800.
Other taxes and custom fees
CBP collects federal taxes and fees on behalf of other federal agencies, like the Internal Revenue Service, depending on the commodity being imported. User fees depend on the type of entry and mode of transportation.
• Federal Excise tax is imposed on imports of alcoholic beverages and tobacco.
• Merchandise Processing Fee (MPF) is charged on formal and informal entries:
- MPF on informal entries is either US$1, US$2, US$6, or US$9 per shipment, depending on the mode of transportation, and whether the entry release is manual or automated, and prepared by CBP personnel.
- MPF on formal entries (for imports of goods valued over US$2500) is set at 0.3464% of the value of the goods with a minimum charge of US$25 and a maximum of US$485.
In case of overpayment of duty, returns of imported products to the seller, or re-export, the importer might be entitled to a duty refund. The relevant information and requirements can be found here.
Local Customs office and contacts
More information on import declaration procedures and import restrictions can be found at U.S. Customs and Border Protection.
Glycerine (Pet Blends® and Solar Blends)
Our Pet Blends® and Solar Blends are preserved using natural vegetable glycerine (also known as glycerol or glycerin). Glycerine is a sweet-tasting, non-toxic product used to preserve food, beverages and some pet treats. An example in food use is that it is added to icing (frosting) to prevent it from setting too hard.
GLYCERINE USE AND DIABETICS
All Creature Comforters® products are made using natural ingredients. Our advice is that, if you are unsure if any product you take will affect your medical condition, you should consult your physician before taking any supplement or foodstuff to which you are unfamiliar.
Which countries do you ship to?
A: We ship to most countries in the world.
We would love to send our products to customers in every country in the world.
However many couriers will either not deliver to some countries or their service is unreliable. Therefore we are sorry but we are not able to send items to the countries listed below.
Our current exclusion zones are as follows:
Cape Verde Islands
Central African Republic
Congo Democratic Republic of the
Congo Republic of the
Cote d Ivoire (Ivory Coast)
We currently ship to all other countries that are not on the list above.
If you have signed up for the Creature Comforters® Newsletter (see bottom of this page) you will receive a Discount Coupon - during promotions.
1. After you have added your items to cart and have clicked Checkout (usually top-right of screen, under CART)
2. Then type in the code in the 'Apply Coupon' box
3. Then click APPLY
4. Then click the CHECKOUT button
Input your shipping details and checkout and pay as normal.
You'll see that you have a very welcome discount on your order!
If you want to see how much items cost in your currency you can use this currency converter as a guide.
If you buy products from our SHOP the British Pounds (£) price of the items will automatically convert into your currency, as normal, after payment. It's simple!
Note: If we have sent your parcel via P4D WORLDWIDE DELIVERY you can track your parcel on the P4D website HERE.
Input your tracking number on their website for details. If you have any questions you can use their customer support. They will have the answers you need, and they're very helpful!
P4D is one of our shipping agents.
Note: If we have sent your parcel via DPD you can track your parcel on the Parcel2Go tracking website HERE.
Input your tracking number on their website for details. If you have any questions you can use their customer support. They will have the answers you need.
Parcel2Go is one of our shipping agents.