Drop Ship
Pet Blends® Bach Flower Essences and lots of Gooddies!
What is drop shipping?
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Dropshipping is a good supply chain management technique in which you - the retailer - do not keep goods in stock but instead transfer customer orders and shipment details to us. We then send the goods directly to your customer and you keep your profit percentage, it's simple!
Dropshipping with us is available to sellers based in the UK and selling to UK customers only. More details below. WOULD YOU LIKE TO DROP SHIP OUR PRODUCTS?
IF YOU HAVE NOT YET APPLIED FOR A DROPSHIP ACCOUNT WITH US PLEASE VISIT OUR TRADE PAGE TO SIGN-UP. |
How does dropship work?
With Creature Comforters®, you can advertise the products that we make on your web store.
You do not have to hold any stock yourselves. When your customer places an order with you, simply follow the instructions below to place your dropship order online from our website. We then pack and dispatch your order to your customer directly.
With Creature Comforters®, you can advertise the products that we make on your web store.
You do not have to hold any stock yourselves. When your customer places an order with you, simply follow the instructions below to place your dropship order online from our website. We then pack and dispatch your order to your customer directly.
Example of how Dropship works. It's simple!
How to get started
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1. If you have not already done so complete the Trade Application Form.
2. After reading this page and understanding how dropship works, please confirm that you want to do Dropship - in reply to the last email we sent you. Please also provide the website addresses (including associated social media pages eg facebook) where you will be selling our products. 3. We will send you a link to download our product images (please request). 4. Add the product images and product details to your website. You are ready to start dropship selling our products. |
Through dropshipping, you make your profit on the difference between the dropship and retail price. We offer you good margins of up to 20% to increase your revenues. And all without having to spend a single penny!
At Creature Comforters® we do not charge you a monthly or annual fee for using our dropshipping services.
See more details below.
At Creature Comforters® we do not charge you a monthly or annual fee for using our dropshipping services.
See more details below.
Our current items available for dropship are:
Please click on the items above to link to the precise categories containing the items that you are able to sell as dropship.
As a dropshipper you can list some or all of the above items for sale, it's up to you.
Currently you are not permitted to dropship any other items of ours other than listed above.
More items may be added to the list of items available to dropship. Please check back here on this page for updates.
As a dropshipper you can list some or all of the above items for sale, it's up to you.
Currently you are not permitted to dropship any other items of ours other than listed above.
More items may be added to the list of items available to dropship. Please check back here on this page for updates.
More info.
Before you even begin your dropshipping business, you should have a good understanding of us and our policies.
If you already have your business up and running return to these policies to ensure they’re up-to-date.
If you already have your business up and running return to these policies to ensure they’re up-to-date.
HOW TO PLACE A DROP SHIP ORDER
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1. Send an email to us informing us that you want to place a drop ship order and request a dropship discount coupon.
2. We will reply to your email with a unique COUPON CODE, which is valid for one day and one purchase (of any number of items). 3. You go to our main WEBSITE SHOP > HERE And buy the products in the normal way by ‘Add To Cart’. 4. During ‘checkout’ apply your Coupon Code. This will automatically apply the appropriate dropship discount (see discounts under the 'other important information' tab below). 5. Checkout and pay as normal - remembering to provide YOUR CUSTOMER’S delivery address (as the shipping address). Please input YOUR email address (confirmation of dispatch will be sent there). 6. In the ‘message to seller’ box - write a note to inform us that it’s you placing a drop ship order. That’s it! We will then send the item to your customer within 2 working days. Your profit percentage will remain in your account ... Simple as that. If you become a regular and trusted dropshipper for us then we will supply a unique coupon for you that can be used by you on multiple occasions. Therefore you won't have to do steps 1 and 2 above. |
Watch our short video on how to place a dropship order
PRODUCT PACKAGE WEIGHTS AND SIZES
APPROXIMATE PRODUCT 'PACKED' and READY TO SHIP WEIGHTS AND SIZES
- 50ML PET BLEND: 120g (size: 6 x 27 x 20cm)
- BACH SET: 1.6KG (size: 33 x 24 x 11cm)
- BACH COMPLETE KIT IN WOODEN CASE: 3.6KG (41 X 29 X 13CM)
- 10ml BACH REMEDY: 40g (size: 6 x 27 x 20cm)
- 30ml BOTTLES: 150g (size: 6 x 27 x 20cm)
- PACK OF CARDS: 150g (size: 6 x 27 x 20cm)
APPROXIMATE PACKAGE WEIGHTS AND SIZES IMAGE
Shipping Costs
You can charge your customers the full cost of shipping, a reduced cost of shipping or you can offer free shipping - this is your decision.
SEE FAQ's BELOW
You can charge your customers the full cost of shipping, a reduced cost of shipping or you can offer free shipping - this is your decision.
SEE FAQ's BELOW
HOW TO HANDLE RETURNS / MISSING, FAULTY or INCORRECT ITEMS
To sell our products you need to have prior experience as a retailer - all that entails in professionally dealing with sales to online customers.
Customer Returns
If a customer needs to return the product or wants a refund, they deal with you as their main contact and contact you if they have any issues. You are responsible, as the seller, for dealing with your customer in a polite, prompt, informative and helpful way.
A. FAULTY ITEM
If your customer complains within 30 days of receipt that the product is faulty then they can either have a refund or replacement. If we confirm it's faulty we will send out a replacement free of charge after they have returned the product by tracked (see FAQ's). Alternatively they may be instructed (though you) to provide photographic evidence that they have destroyed the product to qualify for a replacement/refund.
We will refund you for your purchase from us after you have provided us with proof that you have refunded your customer.
We do not refund for overseas shipping costs.
B. ITEM DIDN'T MATCH DESCRIPTION
This is your responsibility (because you didn't write the correct description on your listing and/or you didn't update your description).
Therefore, you pay for all associated costs of a return or refund.
C. INCORRECT ITEM
If a product needs to be exchanged (within 30 days), due to incorrect size / item or any other reason (any issue that was your error when you placed the order with us), we will send a replacement, after receipt of the returned product received in perfect unused condition.
We will charge you an admin fee of £4.00 GBP plus the shipping cost to cover the postage (return and re-send). Once this has been paid we will send the replacement.
If, as a last resort, the item is returned - instruct the buyer to return with receipt, purchase information and buyer's delivery address and email by TRACKED MAIL ONLY to:
The Lawns
4 Top Common
East Runton
NR27 9PW
UK
Do not provide our address on your policy page. Instruct the customer to contact you about the issue, then (depending on what the issue is) you can provide them with the appropriate address.
D. CUSTOMER REFUNDS FOR MISSING OR LOST PARCELS
Please read below.
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Customer Returns
If a customer needs to return the product or wants a refund, they deal with you as their main contact and contact you if they have any issues. You are responsible, as the seller, for dealing with your customer in a polite, prompt, informative and helpful way.
A. FAULTY ITEM
If your customer complains within 30 days of receipt that the product is faulty then they can either have a refund or replacement. If we confirm it's faulty we will send out a replacement free of charge after they have returned the product by tracked (see FAQ's). Alternatively they may be instructed (though you) to provide photographic evidence that they have destroyed the product to qualify for a replacement/refund.
We will refund you for your purchase from us after you have provided us with proof that you have refunded your customer.
We do not refund for overseas shipping costs.
B. ITEM DIDN'T MATCH DESCRIPTION
This is your responsibility (because you didn't write the correct description on your listing and/or you didn't update your description).
Therefore, you pay for all associated costs of a return or refund.
C. INCORRECT ITEM
If a product needs to be exchanged (within 30 days), due to incorrect size / item or any other reason (any issue that was your error when you placed the order with us), we will send a replacement, after receipt of the returned product received in perfect unused condition.
We will charge you an admin fee of £4.00 GBP plus the shipping cost to cover the postage (return and re-send). Once this has been paid we will send the replacement.
If, as a last resort, the item is returned - instruct the buyer to return with receipt, purchase information and buyer's delivery address and email by TRACKED MAIL ONLY to:
The Lawns
4 Top Common
East Runton
NR27 9PW
UK
Do not provide our address on your policy page. Instruct the customer to contact you about the issue, then (depending on what the issue is) you can provide them with the appropriate address.
D. CUSTOMER REFUNDS FOR MISSING OR LOST PARCELS
Please read below.
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OUR RETURNS POLICY
'If you are not satisfied with your item you can return the item and get a full refund on the cost of the product within 30 days.
Refunds given for items returned in undamaged, unopened and unused condition, or if the item was delivered by the courier in unusable and broken condition or the appearance/condition is significantly not as described/shown.
Return with purchase information, original packing slip and/or receipt.'
'If you are not satisfied with your item you can return the item and get a full refund on the cost of the product within 30 days.
Refunds given for items returned in undamaged, unopened and unused condition, or if the item was delivered by the courier in unusable and broken condition or the appearance/condition is significantly not as described/shown.
Return with purchase information, original packing slip and/or receipt.'
OUR SHIPPING POLICY
'Orders normally dispatched within 3 working days after you have placed your order.
Orders are sent directly from within the UK.
Orders within the UK: Estimated delivery within 1-5 working days.
Orders to the rest of the world: Estimated delivery within 3 weeks. Please allow at least 25 working days.
'Orders normally dispatched within 3 working days after you have placed your order.
Orders are sent directly from within the UK.
Orders within the UK: Estimated delivery within 1-5 working days.
Orders to the rest of the world: Estimated delivery within 3 weeks. Please allow at least 25 working days.
CUSTOMER REFUNDS FOR MISSING PARCELS
If your customer claims that the parcel was not delivered but the tracking proves that it was, then you need to inform the customer that they should firstly check with their neighbours and search all of their post boxes / porch / sheds etc. to see if the parcel was left there by the courier.
If they cannot locate their parcel you or they should contact their local post office / applicable courier to complain that the parcel tracking says that it was delivered when they claim that it was not. We cannot do this for you or them.
If you and your customer have tried all you can to resolve the matter (as described above) without success - the customer may need to be refunded, as follows:
1. You inform us by email that more than 25 working days have passed since dispatch and that every attempt has been made to locate the missing parcel / satisfy the customer, and that you will be refunding them in full.
2. You deposit into our bank account the full amount that you received in dropship discount plus all of the cost of postage* (we take all of the losses associated with producing and packing the lost product).
3. You inform us by email that you have deposited this returned money into our bank account.
4. We will then refund you in full via our retail website. You should be automatically notified of the refund by email.
5. You can then refund your customer in full and thank them for their patience and understanding.
If you think that your customer is trustworthy then you may want to tell them that they are welcome to purchase the product again with the knowledge that their local courier may be unreliable.
You can also ask them to inform you immediately if the missing parcel is eventually found or delivered.
It is for you to then arrange for the 'unwanted' parcel to be returned. If the value of the product is more than £100 GBP we will pay half of the cost of the return (if it costs no more than half of the sending costs) and we will refund you your 'dropship coupon' discount (after the product has been returned undamaged to us).
If the value of the product is less than £100 GBP we will not contribute to the return costs. You may therefore decide that the customer can keep those products for free and not ask them to return the product.
If the same customer places another order and then claims that the parcel has gone missing a second time we will not personally refund and we will not send parcels to that customer or address again, as it could be a scam.
*Please note: it's extremely rare for us to make a claim for compensation against the courier for lost parcels because the process is time-consuming, complicated, difficult and often results in failure because of the nature of our products. Therefore, all costs associated with refunds are usually absorbed by you and us, with no prospect for compensation.
Be reassured that in our experience it's also rare for parcels to go missing.
If your customer claims that the parcel was not delivered but the tracking proves that it was, then you need to inform the customer that they should firstly check with their neighbours and search all of their post boxes / porch / sheds etc. to see if the parcel was left there by the courier.
If they cannot locate their parcel you or they should contact their local post office / applicable courier to complain that the parcel tracking says that it was delivered when they claim that it was not. We cannot do this for you or them.
If you and your customer have tried all you can to resolve the matter (as described above) without success - the customer may need to be refunded, as follows:
1. You inform us by email that more than 25 working days have passed since dispatch and that every attempt has been made to locate the missing parcel / satisfy the customer, and that you will be refunding them in full.
2. You deposit into our bank account the full amount that you received in dropship discount plus all of the cost of postage* (we take all of the losses associated with producing and packing the lost product).
3. You inform us by email that you have deposited this returned money into our bank account.
4. We will then refund you in full via our retail website. You should be automatically notified of the refund by email.
5. You can then refund your customer in full and thank them for their patience and understanding.
If you think that your customer is trustworthy then you may want to tell them that they are welcome to purchase the product again with the knowledge that their local courier may be unreliable.
You can also ask them to inform you immediately if the missing parcel is eventually found or delivered.
It is for you to then arrange for the 'unwanted' parcel to be returned. If the value of the product is more than £100 GBP we will pay half of the cost of the return (if it costs no more than half of the sending costs) and we will refund you your 'dropship coupon' discount (after the product has been returned undamaged to us).
If the value of the product is less than £100 GBP we will not contribute to the return costs. You may therefore decide that the customer can keep those products for free and not ask them to return the product.
If the same customer places another order and then claims that the parcel has gone missing a second time we will not personally refund and we will not send parcels to that customer or address again, as it could be a scam.
*Please note: it's extremely rare for us to make a claim for compensation against the courier for lost parcels because the process is time-consuming, complicated, difficult and often results in failure because of the nature of our products. Therefore, all costs associated with refunds are usually absorbed by you and us, with no prospect for compensation.
Be reassured that in our experience it's also rare for parcels to go missing.
SEE MORE INFO IN FAQ's BELOW
OTHER IMPORTANT INFORMATION
Our current dropship discount, as of 10/8/24 is:
20% discount off the product price in our website SHOP
20% discount off the product price in our website SHOP
- To sell our products you need to have prior experience as a retailer - all that entails in professionally dealing with sales to online customers.
- If our courier increases their shipping / mailing charges we will adjust our charges accordingly. You are responsible to keeping yourself informed of changes in shipping charges, and of therefore changing your charges on your products that you sell.
- On some orders we are also obliged to provide a product information leaflet to the customer. This leaflet will have our own contact details. Optional - If you would like your own contact details to be placed on our leaflets please provide printed address stickers with your own details, preceded by the words: Supplier. Approximate size of sticker should be no larger than 6cm wide x 3cm high. This will then be placed over our own addresses.
- We sometimes require the phone number of the recipient (your customer) if it's a large parcel. Large parcels (such as the complete kit in a wooden box) cannot be sent unless a phone number is provided. These details are required for the courier only, to help ensure the smoothest and fastest delivery of the items to your customer.
- You are entirely responsible for listing your items adhering to the laws and legislations of your region.
- A reminder here that when you signed up for a Trade Account with us you agreed to the standard Terms and Conditions for the Sale of Goods.
We urge you to do everything possible to manage all issues with being a retailer/seller with your customers - independently and without the need for our involvement. Thank you.
READ THIS PAGE ON THE SALEHOO WEBSITE WITH HELPFUL ADVICE ON DROP SHIPPING
https://www.salehoo.com/education/starting-online
https://www.salehoo.com/education/starting-online
FAQ's
Frequently asked questions
HOW QUICKLY DO YOU DISPATCH ORDERS?
After we have received your order from our website we usually dispatch within 2 working days.
Therefore you should specify at least 1 extra day to allow for the time it takes you to process your customer's order details, email us for a coupon, wait for us to reply to your email (usually within 12 hours), then you place the order on our website.
After we have received your order from our website we usually dispatch within 2 working days.
Therefore you should specify at least 1 extra day to allow for the time it takes you to process your customer's order details, email us for a coupon, wait for us to reply to your email (usually within 12 hours), then you place the order on our website.
HOW MUCH SHOULD I CHARGE MY CUSTOMERS FOR POSTAGE?
Generally speaking our dropshippers charge their customers the cost of tracked/signed shipping (if available). This is for your own peace of mind so that, should a problem arise, you can check the parcel has been sent and received.
All that said - within the UK - Royal Mail does currently provide a free service when sending parcels by standard mail whereby one can use a ‘reference code' on the postage receipt to see whether the parcel has been delivered. This can only be checked after delivery, so it’s not a tracking service, as such.
Therefore, it’s up to you whether you want to charge your customers for a tracked/signed service or not.
If you do then you must select this option when purchasing the product on our website (if available).
And when we mark as dispatched we will then send you an email with the tracking number, if there is one. You can then provide your customer with this.
We generally send small parcels by 2nd class within the UK and usually by tracked to outside the UK.
You can use this RM tool to gauge how much to postage/shipping to charge your customers:
https://www.royalmail.com/business/price-finder
Generally speaking our dropshippers charge their customers the cost of tracked/signed shipping (if available). This is for your own peace of mind so that, should a problem arise, you can check the parcel has been sent and received.
All that said - within the UK - Royal Mail does currently provide a free service when sending parcels by standard mail whereby one can use a ‘reference code' on the postage receipt to see whether the parcel has been delivered. This can only be checked after delivery, so it’s not a tracking service, as such.
Therefore, it’s up to you whether you want to charge your customers for a tracked/signed service or not.
If you do then you must select this option when purchasing the product on our website (if available).
And when we mark as dispatched we will then send you an email with the tracking number, if there is one. You can then provide your customer with this.
We generally send small parcels by 2nd class within the UK and usually by tracked to outside the UK.
You can use this RM tool to gauge how much to postage/shipping to charge your customers:
https://www.royalmail.com/business/price-finder
IS THERE A MINIMUM ORDER?
When dropshipping there is no minimum orders on any products. You can buy as few or as many as you require.
When dropshipping there is no minimum orders on any products. You can buy as few or as many as you require.
WHAT DO I DO IF MY CUSTOMER CONTACTS ME TO SAY THEIR ORDER HASN'T ARRIVED / IS DELAYED / IS LOST?
First check the tracking on the courier's website and follow their advice.
Then inform the customer of what you know and include the tracking number and a link to the courier's website so that they can check the tracking themselves and/or arrange with the courier to collect/re-deliver.
Below is an example of an email to send in reply to your customer if their parcel is delayed (edit XXXX as appropriate):
First check the tracking on the courier's website and follow their advice.
Then inform the customer of what you know and include the tracking number and a link to the courier's website so that they can check the tracking themselves and/or arrange with the courier to collect/re-deliver.
Below is an example of an email to send in reply to your customer if their parcel is delayed (edit XXXX as appropriate):
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... I’m sorry to hear that you parcel hasn’t arrived yet but I would like to reassure you that it has been dispatched and is on its way. We sent your order promptly and it has, so far, been travelling to you for XXXXX full working days ('working days' does not include weekends or bank holidays). In our experience parcels such as this usually arrive within approximately XXXXXDAYSXXXX. Couriers demand that one allows up to XXXXX working days for delivery. This would take it to XXXDATEXXXX (plus potentially a bit extra because of the busy XXXXChristmasXXXX deliveries season [edit as appropriate]). Therefore in the unlikely event that your parcel has not arrived by that date please get in touch and we will put in an investigation with the courier (the courier will not permit delay enquires before that date) and we will also resolve this with you. So I’m pleased to say that your parcel is well on the way to you. I hope that I have helped to reassure you ... |
WHAT DO I DO IF MY CUSTOMER WANTS A REPLACEMENT FOR A MISSING PARCEL (and not a refund)?
If the parcel hasn’t arrived within the specified timeframe and the tracking/ref. proves it wasn’t delivered, you can purchase another of the same item from our website and we will send that replacement to the customer.
You pay all associated costs therefore you may prefer to have a policy where you only refund (and don't replace) for missing parcels (see 'how to handle returns' above).
If the parcel hasn’t arrived within the specified timeframe and the tracking/ref. proves it wasn’t delivered, you can purchase another of the same item from our website and we will send that replacement to the customer.
You pay all associated costs therefore you may prefer to have a policy where you only refund (and don't replace) for missing parcels (see 'how to handle returns' above).
WHAT IF I HAVE ORDERS FROM MORE THAN 1 CUSTOMER IN A DAY?
If you have several orders from several different customers on the same day please do the following:
1. Send an email to us informing us that you want to place a drop ship order and request a dropship discount coupon.
STATE HOW MANY DIFFERENT ORDERS YOU WANT TO PLACE (i.e. how many different customers).
2. Follow the directions from point 2 above on HOW TO PLACE A DROPSHIP ORDER.
We will then send the items to your customers within 2 working days. Your profit percentage will remain in your account ... Simple as that.
If you have, say, 3 different customer orders then we will supply you with a coupon that can be used 3 times on that day.
If you have several orders from several different customers on the same day please do the following:
1. Send an email to us informing us that you want to place a drop ship order and request a dropship discount coupon.
STATE HOW MANY DIFFERENT ORDERS YOU WANT TO PLACE (i.e. how many different customers).
2. Follow the directions from point 2 above on HOW TO PLACE A DROPSHIP ORDER.
We will then send the items to your customers within 2 working days. Your profit percentage will remain in your account ... Simple as that.
If you have, say, 3 different customer orders then we will supply you with a coupon that can be used 3 times on that day.
CAN I USE YOUR IMAGES, ITEM DESCRIPTIONS AND BAR CODES?
Upon request we can supply you with these details.
Upon request we can supply you with these details.
